Content
How to use the Library
The Library is where every piece of media you want to show on a display is stored. Think of it as your CrownTV media drive — uploads here can then be added t…
The Library is where every piece of media you want to show on a display is stored. Think of it as your CrownTV media drive — uploads here can then be added to playlists, banners, and layouts.
Upload a file
- From the left sidebar, click My Content → Library (or open the
Librarytile from the home page). - Click the Upload button (teal, top right of the toolbar).
- To control who can see the upload, click the small chevron next to Upload instead and choose:
- Upload for a team — the upload becomes visible to the selected team.
- Upload in private mode — only you can see and use it.
- Drag your files into the upload window or browse to select them. Supported types: image, video, and PDF.
- Wait for each file to finish uploading. The new tiles appear at the top of the grid (sort defaults to Date (Newest)).
If a tile shows “Opps, something went wrong :(”, click Retry — the upload widget recovers in place.
Find a file
- Use the Search box for filename matching.
- Click Filters (changes to Hide Filters when open) to reveal:
- Owner — narrow to Corporate, Team, or a specific team like NYC Team. Tick the boxes, then click Apply.
- Type — Graphics, PDF, or Videos.
- Sort By — Date (Newest/Oldest) or Name (A–Z/Z–A).
- Displayed — Yes shows only assets currently scheduled on a display, No shows the unused ones.
- Orientation — Landscape or Portrait.
- Click Reset filters to clear them all at once.
Switch view
Click the rightmost icon in the toolbar (list/grid toggle) to swap between thumbnail grid and a denser list view.
Per-asset actions
Hover any tile to reveal three controls:
- The checkbox (top-left) — pick the asset for a bulk action.
- The magnifier (bottom-right) — open a full-screen preview to confirm you’ve got the right file.
- The ⋮ kebab (top-right) — the per-asset menu:
- Make private — hide the asset from your team and keep it for yourself only.
- Replace this content — swap the file out without changing where it’s already scheduled. Use this when you have a v2 of a graphic and don’t want to re-add it to every playlist.
- Lock this content — prevent further edits or deletion. Useful for assets that have to stay exactly as they are (legal copy, brand-approved cuts).
- Delete this content — permanently remove the asset. This breaks any schedule that referenced it; the system asks you to confirm.
Folders
Click the small folder icon at the very left of the toolbar to open the folder browser. Use folders to organize uploads by location, campaign, or team.
Tips
- Always use Replace, not delete + re-upload, if you only want to swap a file. Replacing keeps the asset wired into every playlist/banner/layout it was already part of.
- Tag content as Private while you’re editing it, then move it to Team when it’s approved.
- Sort by Displayed = No before doing a clean-up pass — those are assets nothing currently schedules.
Still stuck?
Submit a ticket and a CrownTV specialist will reply within 4 business hours.