How to monitor your displays

Use this page to check whether your displays are actually online, when they last checked in, and what they’re currently showing on screen.

Open the page

Sidebar → Displays → Monitoring.

Read the table

For every display you’ll see:

• Id and Name — the display in your account.
• Mac Address — the hardware identifier (useful when troubleshooting with support).
• Orientation — the orientation that’s currently configured.
• Address / City / Country — where the display lives.
• Last Connection — the timestamp (in the device’s timezone) of the player’s last check-in.
• Connection — a green dot if the player is online right now, red if it’s offline.
• Download — pull a diagnostic/log bundle from the player.
• Action — open the action menu.

Confirm what’s on a display (“Request screenshot”)

1. Click the Action menu (right edge) on the row.
2. Pick Request screenshot. The player will push back a fresh screenshot the next time it phones home.
3. Once the screenshot arrives, the same row’s action becomes a View screenshot option (placeholder text on a fresh row reads “No screenshot”).

Triage an offline display

If a display shows red:

1. Note the Last Connection time — when did it stop checking in?
2. Confirm the physical hardware: power, HDMI, network cable / Wi-Fi.
3. If it’s been offline for a while, click Download to grab logs, then open the Help chat for support.

Tips

• An empty Last Connection value plus red dot means the player has never successfully connected. Check pairing and network settings.
• The Connection column is the truth — a “Last Connection” of just a few minutes ago doesn’t guarantee the player is online right now.