Connecting your CrownTV player to the internet

The CrownTV player supports both Wi-Fi and Ethernet. If you gave us your network credentials before shipping, your player will connect on first boot — just plug it in.

Configure Wi-Fi from the dashboard

1. Sign in and go to Displays → Management.
2. Find the row for the display you want to connect.
3. Open the Action menu (right edge) and choose Edit Settings.
4. Scroll to the Network Information section.
5. Choose WiFi.
6. Enter your SSID (the Wi-Fi network name) and KEY (the Wi-Fi password).
7. Click Save.

The player will pick up the new credentials on its next check-in.

Use Ethernet instead

1. In the same Edit Settings view, choose Ethernet under Network Information.
2. Plug an Ethernet cable into the port on the back of the CrownTV player.
3. Save.

Confirm the player is online

After updating the settings, open Displays → Monitoring. The Connection column shows a green dot when the player is online and a red dot when it isn’t. The Last Connection column shows when the player last checked in.

If the dot stays red:

• Double-check the Wi-Fi password (case sensitive).
• Try a different Wi-Fi network or switch to Ethernet to isolate the network from the player.
• Use Download in the Monitoring row to grab diagnostic logs, then contact support via the in-app Help button.