The Best Hospitality Apps to Improve the Guest Experience in 2025

In the hospitality industry, the smallest details often make the biggest impact. Think about it—one frustrating check-in experience or a slow service response can sour the entire stay. But here’s the thing: tech-savvy guests in 2025 expect more. They’re not just looking for comfort; they’re looking for an experience that’s fast, personalized, and seamless.

And that’s where the right apps can make all the difference. Here’s the challenge: With so many solutions on the market, how do you pinpoint the tools that actually enhance guest satisfaction and keep them coming back?

As competition heats up and expectations rise, hotels, resorts, and even boutique stays are tapping into digital solutions to get ahead. From simplifying check-ins to offering personalized recommendations, hospitality apps are transforming the way businesses connect with guests. A recent case shows that properties leveraging smart tech reported a 20% boost in guest satisfaction scores, all thanks to integrating a few key digital tools.

In this article, we’ll break down the best hospitality apps to level up guest experiences in 2025, covering everything from streamlined mobile booking systems to in-room entertainment solutions. You’re about to discover which tools can:

• Speed up check-in and check-out for hassle-free stays
• Enhance communication with guests, making every request a breeze
• Personalize guest experiences with tailored recommendations
• Automate service delivery to improve efficiency and satisfaction
• Upgrade in-room entertainment to impress even the most tech-savvy visitors

Ready to see how these tools can transform your operations? Let’s dive in!

1. CrownTV’s Versatile Dashboard

When it comes to creating an unforgettable guest experience, it’s all about anticipating needs and exceeding expectations. But let’s face it—hospitality has evolved. Today, it’s not just about plush pillows and premium room service. Guests are seeking a blend of efficiency and personalization, and that’s where CrownTV steps in.

CrownTV empowers businesses to deliver exactly what modern guests crave: seamless, engaging, and tailored interactions throughout their stay. Whether it’s a bustling hotel lobby or a cozy boutique property, digital signage powered by CrownTV can enhance the guest journey while streamlining operations for staff. Let’s explore how CrownTV is revolutionizing the hospitality industry for both guests and owners.

How CrownTV Enhances the Guest Experience?

• Effortless Information Access: Imagine a guest stepping into your lobby. Instead of waiting at the front desk for directions or information, they’re greeted by sleek digital displays showing them everything they need to know—whether it’s restaurant hours, spa promotions, or event schedules. CrownTV’s digital signage allows hotels to share real-time updates with guests instantly, ensuring they’re always in the loop.
• Personalized In-Room Experiences: What if you could greet your guests by name the moment they switch on their in-room TV? With CrownTV’s seamless integrations, it’s possible. Display welcome messages, customized local recommendations, or special offers right on the screen. This small touch can turn a routine stay into a memorable one, boosting guest satisfaction and loyalty.
• Streamlined Check-In and Navigation: Waiting in line at the front desk? That’s so 2010. CrownTV’s digital kiosks can simplify the check-in process, reducing wait times and freeing up staff to focus on creating genuine connections with guests. For those larger properties, interactive maps on digital displays can guide guests around the hotel, making it easier to navigate everything from conference rooms to poolside lounges.

Boosting Efficiency and Revenue for Owners

• Drive Upsells and Cross-Sells: CrownTV isn’t just about enhancing the guest experience—it’s also a powerful tool for increasing revenue. Use digital displays to promote last-minute spa appointments, dinner reservations, or upgrades. By strategically placing screens in high-traffic areas, you can catch guests’ attention and encourage impulse bookings that contribute to your bottom line.
• Real-Time Content Control Across Multiple Locations: Managing multiple properties? No problem. With CrownTV’s centralized dashboard, hoteliers can control displays across various locations from a single interface. Update promotions, menu boards, or special event announcements with a few clicks. This flexibility ensures that content stays relevant, without adding extra work for your staff.
• Scalable Solutions with Top-Notch Support: Whether you’re a single boutique hotel or a global chain, CrownTV scales to fit your needs. Plus, with dedicated support teams ready to assist, you can be confident that your digital signage system will always run smoothly. From installation to ongoing maintenance, CrownTV takes care of the heavy lifting so you can focus on what truly matters—delighting your guests.

By integrating CrownTV into your property, you’re not just installing screens—you’re transforming the way guests experience your brand. From personalized welcomes to revenue-boosting promotions, CrownTV’s digital signage solutions create a win-win scenario for both guests and hotel owners.

2. Bowo

In 2025, guest expectations are higher than ever before. They want seamless, personalized, and intuitive interactions during their stay. But let’s face it—consistently delivering on these expectations can be a challenge. This is where Bowo steps in, bridging the gap between guests and the services they crave with an all-in-one, in-room digital solution.

Bowo goes beyond simply digitizing hotel services. It creates a unique experience tailored to each guest’s preferences, ensuring they feel like VIPs from check-in to check-out. Here’s how Bowo can transform your property’s guest experience and why it’s becoming a must-have tool for hotels in 2025.

Personalizing Every Aspect of the Guest Stay

Bowo’s digital concierge app is all about making guests feel understood and valued. Instead of generic services, hotels can offer personalized recommendations based on guests’ profiles, previous stays, and preferences. Whether it’s suggesting a relaxing spa treatment or highlighting local attractions based on the guest’s interests, the app creates a tailored experience that keeps guests coming back.

Hotels using Bowo have reported that guests are more likely to book additional services when they’re offered through the app, simply because the options are so closely aligned with their preferences.

Streamlined Room Service and Communication

No more missed calls or waiting on hold for room service. Bowo simplifies service requests by allowing guests to order room service, request amenities, or schedule housekeeping directly from their tablets or smartphones. By leveraging guest data, hotels can anticipate needs more accurately, making each interaction feel tailored and efficient.

The intuitive interface is one of Bowo’s key features, making it easy for guests to connect with your team, leading to faster response times and higher satisfaction scores.

Boosting Engagement Through In-Room Entertainment and Upselling Opportunities

Bowo doesn’t stop at improving service interactions. It also transforms in-room entertainment, offering a mix of streaming services, interactive guides, and local recommendations that guests can access on-demand. But it’s not just about entertainment—this is also a powerful tool for driving upsells.

Hotels can use Bowo’s platform to promote on-site services like spa treatments, dining options, or exclusive experiences. With dynamic notifications, guests receive timely reminders of promotions or events they might otherwise miss, turning idle screen time into revenue opportunities.

By adopting Bowo, hotels can enhance every touchpoint of the guest experience. This is more than a convenience—it’s about creating those memorable moments that guests will rave about long after they’ve checked out. As we move into 2025, staying competitive means embracing technology that makes every guest feel like they’re getting a tailor-made experience.

 3. ALICE

Hotels today are under immense pressure to provide guests with a flawless, frictionless experience. As expectations rise, it’s essential to deliver services that are not only efficient but also responsive to guests’ ever-changing needs. Enter ALICE, a comprehensive hotel operations platform designed to streamline communication, boost efficiency, and ultimately, enhance the guest experience.

Let’s take a closer look at how ALICE is reshaping hospitality by simplifying operations and making guests feel genuinely valued.

Streamlined Communication for Instant Responses

One of the most frustrating experiences for guests is waiting around for service. Either it’s a simple request for extra towels or coordinating late check-outs, response times can make or break their perception of your hotel. ALICE addresses this by centralizing all guest communications in one place.

• Staff receive instant notifications of guest requests through the ALICE platform, ensuring nothing falls through the cracks.
• This centralized system eliminates the need for guests to wait on hold or chase down the concierge, making every interaction smooth and efficient.
• Hotels can also send automated messages to welcome guests upon arrival, notify them of special events, or check in to see how their stay is going—all without lifting a finger.

Operational Efficiency to Free Up Staff

Running a hotel involves countless moving parts. Housekeeping, maintenance, front desk operations, and guest services all need to work in sync. ALICE helps unify these departments under one platform like most mobile apps, enabling your team to communicate more effectively and prioritize tasks based on urgency.

• The app allows managers to assign tasks to the right teams, track their progress, and ensure nothing gets missed.
• Maintenance issues can be logged and addressed in real-time, minimizing downtime and ensuring rooms are always in top shape.
• Housekeeping can see which rooms need to be turned over faster, helping your team focus on what matters most—delivering a clean, welcoming environment.

Enhanced Guest Services with Personalized Touches

Guests today want more than a place to sleep; they’re looking for experiences that feel personalized and unique. Hotel guest apps like ALICE empower hotels to provide that tailored service by capturing guest preferences and requests throughout their stay.

• Staff can access guest profiles, noting their preferences for room amenities, favorite dining options, or any special requests from previous stays.
• The app also allows for easy upselling of services, like spa treatments or curated local tours, based on a guest’s interests.
• With ALICE, your team can surprise guests with small gestures—like a bottle of their favorite wine waiting in their room—creating those memorable moments that turn one-time visitors into loyal patrons.

Seamless Check-In and Check-Out Experience

Nobody wants to stand in line after a long flight, especially not when they’re eager to unwind. ALICE makes the check-in and check-out process as painless as possible by digitizing these interactions, truly enhancing guest experiences.

• Guests can complete check-in from their mobile devices, saving time and reducing congestion at the front desk. This streamlined approach doesn’t just save time; it delivers a personalized guest experience by allowing guests to engage with your hotel on their own terms.
• The platform allows for quick digital payments and even offers contactless check-out, letting guests settle their bills and leave at their convenience. This kind of guest communication is vital for ensuring that guests feel valued and heard, right from arrival to departure.
• For hotels, this means fewer bottlenecks during peak times, allowing staff to focus on delivering a welcoming atmosphere rather than managing queues. ALICE’s capabilities seamlessly integrate with property management systems, making it a comprehensive solution for the hotel industry.

By embracing ALICE, hotels can transform both the guest experience and their internal operations. The result? Happier guests, more efficient staff, and a property that runs like a well-oiled machine. Keep reading to discover more tools that can take your hospitality business to new heights in 2025 while gaining valuable insights into optimizing your services.

4. Stay

The hospitality industry is shifting rapidly, with guests expecting more personalized and frictionless experiences. Stay offers a powerful solution that helps hotels exceed these expectations by delivering a comprehensive app designed to enhance communication, boost efficiency, and create memorable stays. Let’s explore how this app can reshape your property’s guest experience in 2025.

Effortless Guest Communication and Service Requests

One of the biggest challenges hotels face is managing guest requests efficiently while maintaining a personal touch. Stay tackles this by providing a centralized platform that allows guests to interact with hotel staff directly through their smartphones.

• Guests can easily request services, book amenities, or inquire about local recommendations with just a few taps, eliminating the need for phone calls or waiting in line at the front desk.
• The app seamlessly connects with your hotel’s existing systems, ensuring that requests are promptly routed to the right department. This reduces response times and enhances overall service quality.
• Stay’s messaging feature allows hotels to send personalized greetings, promotional offers, or important updates, fostering a deeper connection with guests throughout their stay.

Customizable In-Room Experiences and Upselling Opportunities

In 2025, delivering a unique and tailored in-room experience will be more important than ever. Stay’s app goes beyond standard services, enabling hotels to create custom content and offers based on guest profiles and preferences.

• The platform allows you to push personalized recommendations directly to guests’ devices, whether it’s highlighting your restaurant’s new seasonal menu or promoting a last-minute spa package.
• With in-room tablets or guest smartphones, hotels can offer digital room controls, entertainment options, and on-demand services, creating a more immersive and convenient experience.
• Stay’s upsell functionality integrates seamlessly into the guest journey, turning in-room engagement into a revenue stream. Hotels can offer upgrades, exclusive experiences, or late check-out options that guests can purchase directly through the app.

By utilizing Stay, hotels can enhance in-room interactions and generate additional revenue while making guests feel like every moment of their stay is thoughtfully curated.

5. Airbnb

As the hospitality industry continues to evolve, Airbnb has positioned itself as a leader by consistently redefining how guests experience travel accommodations. In 2025, Airbnb is set to push boundaries even further, leveraging technology to deliver more personalized, efficient, and memorable stays. Whether it’s a chic urban apartment or a rustic countryside retreat, Airbnb’s app offers hosts and guests tools that streamline the entire process. Let’s explore how Airbnb is shaping the future of guest experiences.

Personalized Travel Planning with Smart Recommendations

Airbnb’s platform is designed to understand what travelers want even before they do. By analyzing past bookings, preferences, and user behaviors, the app curates personalized recommendations that align with a guest’s unique interests. Whether guests are seeking family-friendly properties, pet-friendly stays, or unique local experiences, Airbnb’s algorithm surfaces options that are perfectly aligned with their desires.

In addition, the app provides detailed property descriptions, user-generated reviews, and neighborhood insights that help guests make informed decisions. This not only boosts confidence in booking but also enhances the overall travel planning process. Airbnb’s focus on personalization ensures that each stay feels thoughtfully tailored, allowing guests to experience destinations in a way that feels authentic and enriching.

Streamlined Communication Between Hosts and Guests

Effective communication is at the heart of any exceptional guest experience, and Airbnb has perfected this with its intuitive messaging system. The app allows hosts and guests to connect instantly, facilitating smooth communication before, during, and after the stay.

For guests, this means quick answers to questions about check-in procedures, house rules, or local tips on where to dine and explore. For hosts, it provides an easy way to share essential information, send welcome messages, and handle any special requests. By maintaining open channels of communication, Airbnb ensures that guests feel supported throughout their journey.

Furthermore, Airbnb’s messaging feature can send automated reminders and notifications for check-in times, personalized welcome notes, or post-stay reviews. This fosters a sense of connection between hosts and guests, making every interaction more meaningful and impactful.

Contactless Check-In and Enhanced Flexibility

The traditional check-in process can be cumbersome, but Airbnb has revolutionized this aspect of hospitality by prioritizing contactless solutions. Through its app, guests can access self-check-in instructions, keyless entry options, and detailed guides for navigating the property. This not only enhances convenience but also adds a layer of safety and comfort for travelers who prefer minimal physical interactions.

In addition to contactless check-in, Airbnb allows hosts to offer flexible booking options. Guests can easily modify reservations, extend stays, or adjust check-in and check-out times, all directly through the app. This flexibility makes it easier for guests to adapt their travel plans, providing a seamless experience that caters to the unpredictability of modern travel.

6. Octorate

For modern hotels and accommodations, the ability to manage bookings, streamline guest interactions, and optimize property operations is crucial. Octorate has established itself as a powerful tool designed to transform how hotels interact with guests and handle their property management tasks. As we move into 2025, Octorate offers a comprehensive solution that helps hospitality businesses elevate the guest experience while ensuring seamless management behind the scenes. Let’s dive into how this platform is reshaping hospitality.

Efficient Booking Management for a Frictionless Experience

Octorate’s booking engine is more than just a calendar—it’s a dynamic system that allows hotels and property managers to maximize occupancy rates while keeping guests satisfied. By integrating directly with your property’s website, Octorate enables guests to book rooms, make inquiries, and modify reservations effortlessly.

• The booking engine is designed to capture guest details accurately, ensuring a smooth process from initial contact to confirmation.
• Integrated with multiple OTAs (Online Travel Agencies), it keeps availability updated in real-time, reducing the risk of overbookings.
• Automated email confirmations and reminders enhance guest communication, allowing properties to maintain a personalized touch without manual effort.

With Octorate, properties can streamline the booking process, reducing friction and making it easier for guests to reserve their ideal stay.

Optimizing Guest Interactions with Automated Communication Tools

A standout feature of Octorate is its focus on guest engagement through automated yet personalized communication. This is key to making guests feel welcomed and valued from the moment they book their stay.

• The platform allows hoteliers to send pre-arrival emails, welcome messages, and post-stay follow-ups, all customized to reflect your brand’s voice.
• Guests can receive details like check-in instructions, amenities information, and local recommendations directly to their smartphones, enhancing their overall stay.
• With automation tools, property managers can effortlessly handle routine guest interactions, freeing up staff to focus on in-person service where it matters most.

Octorate’s automated communication features not only save time but also ensure that no guest request goes unanswered, leading to improved satisfaction and loyalty.

Simplifying Site Management for Maximum Efficiency

Managing multiple properties can be challenging, especially when coordinating across various channels and platforms. Octorate simplifies this process by providing a centralized dashboard where property managers can oversee bookings, guest requests, and channel integrations all in one place.

• The platform’s intuitive dashboard allows managers to update rates, availability, and promotions with a few clicks, ensuring consistency across all sales channels.
• Real-time reporting tools provide insights into performance metrics, helping you make data-driven decisions to optimize occupancy and revenue.
• By integrating with your existing property management systems, Octorate ensures that your operations remain seamless, whether you’re managing a single boutique hotel or a large chain.

As we head into 2025, embracing technology like Octorate will be crucial for properties looking to stay competitive and efficient.

Final Thoughts: Elevate Your Guest Experience with the Right Hospitality Apps

Creating memorable experiences for your guests in 2025 is all about embracing the right digital tools that enhance comfort, convenience, and personalization. By integrating these top hospitality apps, you’re not just improving efficiency—you’re transforming the way guests perceive your brand. The tools we’ve explored can help you streamline operations, personalize guest interactions, and ultimately, drive loyalty.

To recap, here’s a quick look at the game-changing apps we covered:

• CrownTV: Elevate your guest communications with digital signage that seamlessly shares information and promotions across your property.
• Bowo: Deliver personalized digital services that transform in-room experiences and boost guest satisfaction.
• ALICE: Optimize hotel operations and streamline guest communications to create a seamless stay from check-in to check-out.
• Stay: Elevate guest engagement through personalized service requests and in-room experiences that enhance comfort and convenience.
• Airbnb: Redefine travel accommodations with seamless digital interactions, ensuring personalized stays and flexible booking options that cater to modern travelers.
• Octorate: Streamline booking management and automated guest communication to optimize your property’s operations while enhancing guest interactions.

By leveraging these solutions, you’re not just keeping up with industry trends—you’re setting your property up for success in the ever-demanding landscape of modern hospitality. The right technology empowers your team, elevates guest satisfaction, and ultimately sets you apart in a competitive market.

What You Can Expect with CrownTV’s Hospitality Solutions

When you choose CrownTV as your hospitality app provider, you’re not just getting powerful software—you’re gaining a trusted partner committed to transforming your guest experience and streamlining your operations. Here’s what you can look forward to:   

• Tailored Digital Signage Solutions: CrownTV takes care of everything from sourcing high-quality displays to complete system setup. With our end-to-end approach, you gain complete control over your digital content from any device, whether you’re on-site or managing multiple properties remotely.    
• Holistic Planning and Consulting: Our team is with you every step of the way. From the initial consultation and site surveys to system design and execution, we provide customized project management to meet your unique needs. This ensures your installations align with industry standards and deliver maximum impact.
• Decades of Expertise in Digital Signage: With over 13 years in the digital signage industry, CrownTV has the know-how to get your network up and running quickly and efficiently. Our experience means smoother implementations and ongoing support to keep your displays performing flawlessly.    
• Versatile Apps and Seamless Integrations: CrownTV’s platform integrates easily with a range of apps and widgets, allowing you to enhance your guest engagement. Whether it’s displaying live event schedules, local recommendations, or promotional offers, our software adapts to your specific business goals.    
• Strategic Digital Signage for Enhanced Engagement: Leverage our deep expertise in digital signage and AV systems to create a strategy that amplifies communication with your guests. This ensures that your screens not only inform but also captivate and engage, enhancing the overall guest experience.    
• Robust Cloud-Based Dashboard: Our cloud-based software lets you control your content and displays across multiple locations effortlessly. Update promotions, share messages, and manage screen content from one centralized dashboard without ever leaving your office.    
• Full Support and Maintenance Services: CrownTV provides ongoing support to keep your systems running smoothly. Our dedicated team is always ready to troubleshoot issues, perform updates, and ensure your digital signage stays optimized.    
• Professional Installation Across the U.S.: Our certified and insured technicians are available nationwide, handling every aspect of your installation. From cabling to activation and testing, we ensure a seamless setup so you can focus on delivering top-tier guest experiences.
• High-Performance Media Player for Reliable Streaming: The CrownTV’s media player, compact yet powerful, ensures your content is delivered consistently and without interruption. This is the backbone of a robust digital signage network that can handle high-traffic environments like hotel lobbies and conference centers.

By partnering with CrownTV, you’re investing in more than just technology—you’re setting your property up for a future where guest satisfaction and operational efficiency go hand in hand. Let us help you build a powerful digital signage network that drives results and keeps your guests coming back.