The short version
Pick PatientPoint if
You run one practice, you want a waiting room TV at zero cost, and you're fine with sponsor messages sharing the screen. Its library means nobody on your team writes slides.
Pick CrownTV if
You want the screen to be yours. You pick every slide, no third-party ads play in your waiting room, and one company surveys, supplies, mounts, installs and runs it, at one clinic or fifty.
We install waiting room screens for a living, so we're not neutral. But this isn't a feature fight. PatientPoint and CrownTV are paid for in different ways, and that decides almost everything else.
Who pays, and who picks the slides
PatientPoint says its "sponsor-supported model" covers the technology, patient education and ongoing support at no cost to your practice (its dermatology page). The sponsors are brands. On its brand site, PatientPoint sells waiting room and exam room placements to life-science companies. Its waiting room page says practices choose from a content library or add custom messages about their services.
CrownTV works the other way round. The practice pays, so the practice decides. Your providers, your services, your check-in notices, your programs. Nothing on the screen is sold to anyone else.
PatientPoint at a glance
If you searched for PatientPoint to check what it is, here are the numbers it publishes, with where each one comes from.
| Fact | Number | Source |
|---|---|---|
| Offices on the network | 32,000 | PatientPoint about page |
| Digital devices | 169,000 | About page |
| Healthcare providers | 125,000 | About page |
| Screens offered to practices | Waiting room, exam room, staff room | About page |
| Outcome Health | Combined March 9, 2021; about 750 million patient visits a year | PatientPoint release |
| Headquarters | Cincinnati, Ohio | Release dateline |
| Cost to the practice | $0, sponsor-supported | Dermatology page |
| G2 reviews | 0 (profile claimed) | G2, checked November 8, 2026 |
Looking for Outcome Health? Its waiting room network now runs under the PatientPoint name.
Who decides what, side by side
| Question | PatientPoint | CrownTV |
|---|---|---|
| Who pays for the screen? | Sponsors. $0 to the practice. | The practice, one installed price per screen |
| Who picks the slides? | Its programming library, plus custom messages you add | You. Every slide. |
| Third-party ads? | Yes, brand placements are part of the model | None |
| Who installs it? | Not stated on its provider pages | Our licensed, insured technicians, after a site survey |
| If a screen goes dark | "Ongoing support"; no published response time | Offline alerts, a reply within 2 business hours, 48-hour media-player swaps |
| Clinic groups | Multi-site terms not published | Pilot first, then waves, one site code per clinic |
| Your existing TV | Not stated | The survey decides: a media player for a working TV, or a new commercial screen |
"Not stated" means we couldn't find it on PatientPoint's public pages on November 8, 2026. It doesn't mean PatientPoint doesn't do it. Ask in the demo.
What an owned screen looks like: Upperline Health
Upperline Health runs its clinic screens with us. Every slide is theirs: their care team, their Upperline Plus pharmacist program, their check-in notices. These are real installs, photographed for close-out with no patients in frame.
How the rollout runs:
- Pilot first, then state-by-state waves. Georgia was the first full wave, in September 2026.
- A site code per clinic, on the survey, the shipment, the player and the close-out.
- The survey decides the kit. A media player for a working TV, or a new 32″ or 43″ commercial screen package. The outlet is confirmed first; electrical stays on the clinic's side.
- Technicians on clustered routes, with GPS check-in at each clinic.
- Seven close-out photos per site, no patients in frame.
- Content managed centrally, including the Upperline Plus pharmacist program explainers.
Five questions to ask PatientPoint before you sign
- What share of each hour is sponsored, and can I see a sample loop for my specialty?
- Can I block sponsor categories I don't want in my office?
- How fast do my own custom messages go live, and how many can I run?
- Who installs the screen, who fixes it, and how quickly?
- Who owns the screen, and what happens to it if we end the program?
If the answers work for you, PatientPoint is a good deal for a single practice. If they don't, an owned screen is the alternative.
What an owned screen costs
PatientPoint costs the practice nothing. CrownTV doesn't, and we publish the price. Each installed package includes the commercial Samsung display with its 3-year commercial warranty, the mount, the media player, installation by our licensed and insured technicians, and the first year of software.
| Screen | Installed price | Where it usually goes |
|---|---|---|
| 32″ | $2,950 | Small waiting rooms, beside the check-in window |
| 43″ | $3,150 | Most clinic waiting rooms |
| 55″ | $3,450 | Larger waiting rooms and lobbies |
| Software after year one | $20 per screen per month | Content software for every screen |
Installation is typically 5–7 business days after the paid invoice. You need a working outlet at each screen; we don't do electrical. Have a TV that still works? The survey may call for a media player only.
Keep reading
- Healthcare digital signage: how we plan clinic, hospital and pharmacy screens, with the full clinic-network rollout.
- Waiting room TV: what to put on the screen, how big, and where it hangs.
- Best healthcare digital signage companies: our shortlist, including PatientPoint and the other free and paid options.
CrownTV was founded in 2012. 16,000+ screens run on our platform, and we hold a 4.9 rating on Google from 267+ reviews. Send us your waiting room photos and we'll price it, installed.