RFP & enterprise procurement

Digital signage RFPs — we're built to respond.

From pilot sites to national rollouts. commercial displays, the CrownTV Media Player, signage software, installation across 50 states, content, and managed services — under one contract.

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13+ years
delivering commercial digital signage
10,000+
displays powered across the country
All 50 states
nationwide installation network
Under 1 week
standard turnkey deployment

L'Occitane · Victoria's Secret · Herman Miller · Pressed Juicery · Kontoor (Lee · Wrangler) · Janie and Jack · Cole Haan · Callaway Golf · Invicta · Bonobos · TLD · Club Pilates

Service decision guide

One scope, or the whole operating system.

Some teams need one lane. Others need CrownTV to own the whole digital signage system from quote to live screens. This is how we help you pick the cleanest scope before budget gets wasted.

Verified signals

What the service includes

  • Six service lanes route to one CrownTV team
  • Quote response target: 4 business hours
  • Nationwide install coordination in all 50 states
  • WBE and RFP paths for public-sector and enterprise buyers
Decision path

When this lane fits

  1. Choose turnkey when one vendor needs to own the result.
  2. Choose installation when hardware and software are already chosen.
  3. Choose managed support when screens are live but operations are painful.
  4. Choose content design when the system works but the screens are not persuasive.

Procurement teams ask three things from a digital signage RFP respondent: capabilities (covered across this page), references (named, with deployment scope), and disclosure — what we have today versus what we don't yet have, fully laid out below.

CrownTV is a turnkey digital signage provider helping brands digitize their physical spaces. We bundle three things most vendors split apart: our cloud-based digital signage software, commercial-grade indoor and high-brightness window displays, and a nationwide installation team. We run the whole stack — site survey, hardware, install, content management, ongoing support — under one contract. From a single screen in one location to a national rollout across 500 stores, the playbook is the same.

Response packet

Give procurement the packet they actually need.

The intake form below is not just a contact form. It tells us which proof, documents, and scope details should be assembled first so the response moves faster.

Send RFP details →

01

Capability fit

Commercial hardware sourcing, nationwide install coverage, software scope, and managed support fit.

02

Vendor docs

Insurance certificates, W-9, certified NAICS 425120, B2G work codes, references, and NYS + NYC WBE certification details when requested.

03

Rollout model

Pilot plan, site batches, install windows, support escalation, and handoff model.

What we respond to

Corporate enterprise

Multi-location rollouts, brand-standardized signage programs, and supplier-diversity-compliant procurement for Fortune 500 and mid-market brands.

Government & public sector

State, local, and federal agencies, transit authorities, K-12 and higher education, and healthcare systems with formal vendor-selection processes.

Specialized & regulated procurement

Franchise programs, hospitality groups, retail chains, gaming, and organizations operating under tribal or specialized licensing requirements.

What a CrownTV response covers

  • Displays

    Commercial-grade displays specified by environment: indoor 4K displays around 500 nits with anti-glare finish, high-brightness window displays at 2,500+ nits, outdoor-rated displays, touchscreens, and video-wall tiles. Manufacturer commercial warranty, 50,000+ hour panel ratings where applicable, and ENERGY STAR options.

  • Media player

    CrownTV Media Player — commercial-grade, proprietary, connects to the display via HDMI and to your existing ethernet network. No modem, no router, no on-site cloud hardware required.

  • Software (CMS)

    CrownTV Dashboard — fully web-based. Remote content management, scheduling, multi-screen control, media library, real-time updates, user permissions and role-based access. No software installation on client machines.

  • Installation

    Nationwide network of professional installation crews. Wall mount and ceiling mount options. Site survey, electrical coordination, mount-and-set of the display, media player setup, and CMS configuration at each location.

  • Content design

    Optional — branded templates, menu boards, promotional graphics, video content. Per-project hourly engagement with scoped estimate before work begins.

  • Support

    Dedicated account manager, extended-hours phone and email (M–F, 7am–9pm ET), 48-hour media-player replacement at no charge during contract, remote diagnostics, quarterly preventative-maintenance checks, on-site dispatch when required.

Service escalation (for RFPs that ask)

Urgent

Multi-display outage, CMS platform unreachable, or single-display failure affecting store operations.

Response time
Within 4 business hours
Resolution target
Same or next business day (remote); 3 business days on-site

Standard

Display issues, scheduling problems, CMS access questions, feature requests, general support.

Response time
Within 1 business day
Resolution target
1–5 business days depending on complexity

Capabilities matrix

What we have. What we're getting. What we don't.

Eight dimensions procurement asks about, answered up front. Detail in the security disclosure below.

  • General liability + workers' comp insurance

    Yes

    Certificates provided with RFP response on request.

  • Bonding (project + payment)

    Case-by-case

    Available per contract size. Surety arrangement scoped during award.

  • SOC 2 Type II

    Not yet

    Not yet certified. Internal control framework + compensating controls available under NDA.

  • NY State WBE certification

    Yes

    Women Business Enterprise under the NYS MWBE program. Awarded May 11, 2026; expires May 11, 2031; File ID 75148.

  • NYC WBE certification

    Yes

    Women-Owned Business Enterprise under the NYC SBS M/WBE program. Certificate MWCERT2026-549; valid through May 31, 2031.

  • NYS Directory listing

    Yes

    WBE certification File ID 75148 lists NAICS 425120; B2G vendor profile ID 21774328 lists the assigned commodity / work codes.

  • Commercial hardware sourcing

    Yes

    Authorized manufacturer and distribution channels; hardware specified by environment, warranty, availability, and budget.

  • All-50-state install network

    Yes

    Local insured technicians; single project manager per account.

  • 24/7 health monitoring + 4-hour SLA

    Yes

    Urgent response 4 business hours; standard 1 business day.

Security & compliance

Plain answers for procurement security review.

We answer security questionnaires honestly — including what we don't yet have. The architecture below is built to minimize the IT attack surface in your environment.

What we have today

  • Commercial hardware sourcing — displays sourced through authorized manufacturer and distribution channels, specified by brightness, duty cycle, warranty, availability, and installation environment.
  • NY State WBE certified — Women Business Enterprise under the NYS MWBE program. Awarded May 11, 2026; expires May 11, 2031; File ID 75148.
  • NYC WBE certified — Women-Owned Business Enterprise under the NYC SBS M/WBE program. Certificate MWCERT2026-549; valid through May 31, 2031.
  • NYS Directory listing — Crown Heights Communication Inc DBA Crown TV is listed with WBE certification File ID 75148 and certified NAICS 425120; B2G vendor profile ID 21774328 carries the assigned commodity / work codes.
  • HTTPS sitewide — TLS on every CrownTV property and on the Dashboard, enforced.
  • SAML SSO for the Dashboard — enterprise accounts authenticate through your identity provider; access scoped per user, role, location, or department.
  • Minimal on-site footprint — the CrownTV Media Player connects via HDMI to the display and ethernet to your existing network. No on-site cloud hardware, no dedicated VLAN required, no software installation on staff machines. Reduces the IT attack surface compared to PC-based signage stacks.
  • No PHI on patient-facing screens — healthcare deployments are designed so patient-identifying data never reaches a public-facing display. Queue integrations use anonymous identifiers (e.g. last 4 of patient #).
  • Insurance — General liability + workers' compensation. Certificates provided with RFP response on request.

What we don't have yet

Disclosed up front so procurement doesn't get surprises later.

  • SOC 2 Type II — not yet certified. On the roadmap. Happy to share our internal control framework and compensating controls during procurement security review.
  • Public penetration test results — no published report yet. We will coordinate a customer-funded pen test for enterprise deployments where required, and share results under NDA.
  • FedRAMP / StateRAMP — not currently authorized. Out of scope for typical signage workloads; ask us if your program requires it.
  • PCI-DSS — not applicable to the CrownTV stack. Our Dashboard does not process, store, or transmit cardholder data; we are not in your CDE scope.

Send us your security questionnaire →

RFP process timeline

From submit to award — five clear steps.

5–10 business days for moderate scope; faster turnarounds available on request.

  1. Submit RFP

    Upload the RFP document, scope summary, or requirements through the form, or email hello@crowntv-us.com.

  2. Discovery

    30-minute scoping call with a CrownTV solutions lead. Clarify requirements; confirm scope; answer questions.

  3. Capabilities sheet

    Vendor profile, certifications, references, and disclosures returned within 2 business days.

  4. Proposal

    Full RFP response drafted in 5–10 business days. Faster timelines on request.

  5. Award + kickoff

    Project lead + implementation coordinator assigned within 5 business days. Rollout plan within 10.

Certifications & vendor profile

Business Certifications

  • • New York State Women Business Enterprise (WBE) — certified May 11, 2026; expires May 11, 2031
  • • New York City Women-Owned Business Enterprise (WBE) — NYC SBS certificate MWCERT2026-549; valid through May 31, 2031
  • • NYS MWBE Directory File ID 75148; certified NAICS 425120
  • • B2G vendor profile ID 21774328; assigned commodity / work codes available on the WBE reference page
  • • Commercial display sourcing through authorized manufacturer and distribution channels

View WBE-certified digital signage details →

Vendor Profile

  • • Legal entity: CrownTV
  • • Years in business: 13+
  • • Headquarters: 433 Broadway, Unit 220, New York, NY 10013
  • • Installation coverage: all 50 states via local crews
  • • NAICS, DUNS, CAGE, UEI: available on request once federal registration is complete
  • • Insurance: General liability + workers' compensation (certificates provided with RFP response)

Notable deployments

L'Occitane en Provence

Digital signage across 150+ retail locations nationwide, including in-store wall displays, video walls, ceiling-mounted screens, and pillar-mounted displays. Client since 2019.

Pressed Juicery

National juice bar with in-store digital menu boards and promotional displays across multiple retail locations. Client since 2021.

CBD Kratom & Mr. Nice Guy

Multi-location retail dispensary chain with high-brightness window displays serving as dynamic street-level advertising, paired with indoor signage and CMS support. Client since 2022.

See every case study →

Keep reading

Background reading for procurement teams.

Three deeper reads from the CrownTV operating team — what done-for-you actually buys you, what real-world signage costs, and the implementation discipline that keeps multi-site networks live after award.

Done-for-you

What "done-for-you" digital signage actually buys you

A field guide to what's really inside a turnkey contract — and where the abused word breaks down.

Pricing breakdown

How much does digital signage actually cost?

Per-screen budgets and multi-site math — display, player, software, install, content, and ongoing service.

Operating playbook

11 implementation practices that keep networks live

From operators running 16,000+ screens — site survey, network configuration, content workflow, and the failure modes you can plan around.

Browse related

The umbrella service responding to most multi-location RFPs is turnkey digital signage. Install scope sits under digital signage installation; day-2 operations under managed digital signage; creative under content design. The hardware lives on commercial displays, high-brightness window displays, and media players; the signage software on CrownTV Dashboard. For per-screen pricing, see the full breakdown. Industry playbooks: retail digital signage, healthcare digital signage, and corporate digital signage. Up to all CrownTV digital signage services.

Frequently asked

Digital signage RFP — frequently asked

What's the typical turnaround on an RFP response?
5–10 business days for moderately complex scope. Faster timelines available for urgent RFPs — let us know the deadline in the intake form below.
How long does implementation take after award?
Project lead and implementation coordinator assigned within 5 business days of award. Rollout plan delivered within 10 business days. Standard turnkey install: under one week per location from site survey. Multi-location rollouts sequenced in batches of 5–25 locations per week.
Will our IT team need to be involved?
Minimal. The CrownTV Media Player connects via HDMI to the display and ethernet to your existing network. No on-site cloud hardware, no dedicated VLAN required, no software installation on staff machines. CrownTV Dashboard supports SAML SSO so IT can manage access through your identity provider.
What platform integrations do you support (POS, calendar, KPI dashboards, SSO)?
CrownTV Dashboard supports embedded URL feeds (Tableau, PowerBI, Looker), API-driven content, calendar integrations, POS-driven content, and SAML SSO for enterprise authentication. Specific integration scope is confirmed during the 30-minute kickoff call.
What's the SLA on support and replacement hardware?
Dedicated account manager, urgent response within 4 business hours, 48-hour media-player replacement at no charge during contract, remote diagnostics, on-site installer dispatch through our nationwide crew network, and quarterly preventative-maintenance checks. See the Service escalation section above for response and resolution targets.
Can you install nationwide?
Yes. CrownTV maintains a network of local professional installation crews across all 50 states. Standard turnkey deployments go live in under a week.
Do you respond to government RFPs?
Yes — state, local, and federal. We can provide standard vendor documentation (W-9, insurance certificates, NAICS codes, references) on request.
Are you a minority or women-owned business?
CrownTV holds Women-Owned Business Enterprise (WBE) certification from both New York State (NYS MWBE program) and New York City (NYC SBS M/WBE program). The certification documents we have today grant WBE status; they do not grant separate MBE status.
What hardware do you supply?
Commercial-grade displays — indoor 4K screens around 500 nits, high-brightness window displays at 2,500+ nits, outdoor-rated displays, touchscreens, and video-wall tiles. Each display is paired with the CrownTV Media Player and mounted with commercial-grade hardware.
Do you offer software without hardware, or hardware without software?
Yes. The CrownTV Dashboard is available standalone for clients with existing displays, and we sell commercial displays and CrownTV media players à la carte. Most clients prefer the turnkey bundle, but it's never required.
Do you sign NDAs or confidentiality agreements?
Yes — standard practice for enterprise RFPs.
Do you administer the display warranty?
The display manufacturer handles the standard commercial warranty directly. CrownTV coordinates the warranty process on your behalf when your support scope includes managed hardware administration.

Start an RFP

Send us your RFP — we'll respond in 5–10 business days.

Upload the document, give us a scope summary, and we'll come back with a competitive response. For supplier-diversity-required scope, mark the checkbox and we'll attach our NYS + NYC WBE certification details and vendor packet.

Attach the RFP, floor plan, or photos of the current setup. You can attach a few files.

We'll confirm receipt within 1 business day and schedule a scoping call within 2 business days.

Have an RFP on your desk? Let's talk.

30 minutes on the phone and you'll know whether we're the right fit.

Start an RFP → Or email hello@crowntv-us.com