L’Oréal is Re-enchanting the Client’s Emotional Journey with Digital Signage

February 2, 2016

L’Oréal is Re-enchanting the Client’s Emotional Journey with Digital Signage

Crown Heights is the parent company of CrownTV.

48: The number of L’Oréal-partnered hair salons equipped with digital displays by the expert in digital signage solutions, CrownTV, since the month of June.

“We have one goal as we accompany hairdressers in the transformation of their salons: Re-enchant the emotional journey of clients in hair salons,” explains Tania Ruaut, Director of Retail for L’Oréal. “The main idea is to improve the quality of service at all levels and listen to feedback from clients. Seven key steps have been identified in the client’s journey and digital signage constitutes the first of these.”

loreal salon, salon digital signage

The window display plays a crucial role in the client entering the salon. “It must make the client want to go into the salon based on the information about the salon, on its expertise, on brands and innovations. It’s why we recommend digitalization so that it will be impactful and attractive,” Tania continued.

It’s an argument supported by key figures: brands using screens in their window displays saw their traffic grow, on average, 33% and their sales revenue increase 24% (source: Popai, 2014).

It’s Crown Heights/CrownTV, creator/integrator of these solutions and specialist in the expansion of brands with sub-brands, who won the tender launched by L’Oréal. “Specifically, we regularly offer video content (new developments concerning our brands Kerastase, L’Oréal Professional, product innovations, promotional videos) that Crown Heights/CrownTV makes available to hair salons in ‘a media library on the cloud’,” describes Tania.

To simplify the distribution of content, the provider launched two web interfaces: the first, given the distinction “super-admin”, manages and dictates the content for the entire network of sub-brands. “For example, a network head defines a certain type of content by store and we distribute the requested content on each screen,” details Tristan Dupont, business director at Crown Heights/CrownTV.

A second interface, one for clients, was created for the point of sale. “It allows the store manager to have a hand in what is on their own display screen,” Tristan specifies, “and to manage its communication in an autonomous way.” Simple and effective.

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CrownTV digital display software streamlines digital signage management, allowing your team to manage screens anywhere, anytime with smart content scheduling, live content previews and device monitoring. ​Our software takes the guesswork out of digital displays, giving businesses the ability to focus on what matters: delivering dynamic content that can’t be ignored while sharing consistent marketing messages.

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